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Returns & Shipping Policy

 

RETURNS

Athlon Gear accepts returns within 30 days from the date you received your order, transit times are not included within this time.

We do not currently offer exchanges or store credit. A refund against your original payment method will be processed upon receiving your return.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If a different size or color is needed then you will have to place a new order via www.athlongear.com.

For hygiene purposes, we cannot accept returns of underwear, swimwear and socks as well as any items that are used via the mouth such as mouth guards,  water bottles,  snorkeling breathing tubes etc. – no exceptions

If such items need to be returned they will have to be in their original packaging.

Refunds may take up to 7 business days to process once we receive your item via mail. Depending on your banking system, please allow another 3-5 business days for the refund to appear on your account.

Please note, PayPal transactions can take up to 24 hours to clear.

If the allocated time has elapsed and you haven’t received your refund please contact us at info@athlongear.com.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Item must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you. 

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.  

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

SHIPPING

We offer our customers FREE SHIPPING on all items.

Processing Time:
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the order, which takes an additional 2-4 business days.

Shipping Time:
Please allow between 15-45 business days for your order to arrive. If more than 45 days have passed, please email us at info@athlongear.com to review the status of your order.

Customers will be responsible for paying their own shipping costs for returning the item.